FREQ support

FREQ needs a fresh, accurate location fix before it shows signals near you. Try these in order:

1. Allow precise location. In your phone's Settings open Apps → FREQ → Permissions → Location, choose Allow only while using the app, and make sure Use precise location is on.
2. Turn Location on in your phone's quick settings. On many phones, Location accuracy (Wi-Fi and Bluetooth scanning) under Settings → Location helps too.
3. Get a clear view of the sky. Indoors, underground and between tall buildings, GPS is slow and wanders. Step outside to an open public spot and give it a moment.
4. Reconnect. In FREQ, open Settings and tap Use my location (or Refresh GPS if it's already connected).
5. Check battery saver. Power-saving modes can limit location. Turn it off while you play.

FREQ only uses location while the game is open; it pauses when you leave the app. Walking reveals new signals as you go, and standing still brings a new one only every few minutes.

FREQ is free, and ads are optional. The only ad is a Pirate broadcast: a short rewarded video you choose to watch. You pick the reward first, then decide whether to watch, and you only get the reward if the video plays to the end. There are at most three a day, at least five minutes apart. You never have to watch one, and the same gear can be earned through play.

Ads are provided by Google AdMob and are only offered if you choose 18 or older as your age range in the game's privacy settings. Where the law requires it, Google's consent message asks for your choices first, and you can change them later from the game's privacy options. Nothing in FREQ is sold for real money. More in the privacy policy.

In the app: Network → Friends → Delete online profile. If you no longer have the app, email us with your friend code (or your player name and city) and we'll delete your online profile within 30 days. Full details: Delete your FREQ account.

Your collection and progress are saved on your phone. If Android's device backup is turned on, restoring that backup onto your new phone may bring your progress across. We can't restore progress from our servers, so please don't clear FREQ's data or uninstall it if you want to keep your collection.

• Stop walking before you play. Find a safe spot to stand before you start a catch.
• Only visit public places. A station or signal on the map doesn't mean you can go there. Respect fences, signs, private property and opening hours.
• Never play while driving or riding, and stay off roads and railway lines.
• Keep an eye on traffic, weather and the people around you. Avoid unfamiliar places at night and tell someone where you're going.
• Don't share your real name or meet up with people you only know from the game.

See section 2 of the terms.

FREQ is coming soon to Google Play, for Android. It goes to a closed test first, then out to everyone.